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Frequently Asked Questions

Questions and Answers

-Questions about products-
Q. Can you tell me about the product (data format, resolution etc.)?
A. We provide product information, including data format, screen size, resolution, and capacity, on the description page of each product.
Check each product page before making a purchase.
-Question about the purchase-
Q. What purchase methods do you provide?
A. We provide a data download service.
Q. How do I purchase a product?
A. Add the product you wish to purchase to the shopping cart and proceed with the purchase.
If you pay by credit card, you can download the product after completing the process.
If you pay by another method, we will send you the download URL after payment is confirmed.
This page also provides details.
Q. Can I import Haikeisouko into the software I use?
A. The formats (file extension) of data included in products are listed on the description page of each product.
Please check whether you can open the file types in advance with your software.
Q. What payment methods are available?
A. Credit card (Visa / MasterCard / JCB / AMEX / Diners), net banking payment (Japan Net Bank/ Rakuten Bank), PayPal, convenience store payment (Domestic only) and Pay-easy (Domestic only) are available.
Fees may be charged depending on the type of payment selected.
Q. How long should I wait before downloading?
A. If you pay by credit card, you can download the product on the completion screen immediately after you complete the purchase.
If you pay by another method, we will send you the download URL after payment is confirmed.
Payment confirmation can take time depending on the business hours of our company and the banks.
If you are in a hurry, we recommend payment by credit card.
Q. Do you have test (sample) data?
A. You can download a low-resolution version as a sample on the purchase page of each product.
Right click the product thumbnail image and select Save Picture As.
The sample can be used to check the layout or create rough sketches.
You may not use the sample for any purpose other than the above (such as actual production).
Q. Do you provide any products free (no charge)?
A. Some products are distributed free in order for us to contribute to the support of managed production.
Please feel free to use these products.
Q. Do you offer discounts?
A. If you register as a member, you can purchase any product at a 5% discounted price from the next purchase and you can save a lot.
See here for how to register as a member.
Also, we sometimes issue discount coupons through the newsletter(Japanese), which can be used with the 5% membership discount.
You can register to receive the newsletter here.
-Questions about membership registration-
Q. What are the benefits of becoming a member?
A. You will be able to purchase products at 5% off the regular price.
Also, you will not have to go through the trouble of entering your information for the next and subsequent purchases.
Q. Can I purchase products without registering as a member?
A. Membership registration is not mandatory.
You can purchase any product without being registered.
Q. How do I register as a member?
A. Add a product to the shopping cart and click Checkout.
Check the Register as a Member on Enter Customer Information screen and proceed.
Q. How do I change the registered membership information?
A. Sign in to My Account on the top page to change membership information.
You can also change membership information after signing in from I Am an Existing Member while you are shopping.
Q. What do I do if forgot my password?
A. Click Forgot My Password on the sign-in page.
A password reset email will be sent to the registered email address.
Reset your password and log in again.
To assure personal information protection, this shopping site is not designed to allow us to see the passwords that customers set.
Please be sure to keep your password secure.
Q. I registered as a member but the discount was not applied. What should I do?
A. If a product is added before you signed in, the price is temporarily shown at the regular price.
Once you sign in, the membership discount will be automatically applied to the price.
If the discount is not applied even after you sign in, please contact us via our inquiry form.
-Questions about the use of products after purchase-
Q. Can I freely edit the product I purchased?
A. Yes, you can freely edit by scaling, reversing, cutting, or modifying the products you purchased depending on your purpose.
Q. Can I use the product for purposes other than the background for manga?
A. Yes, you can use the product for purposes other than the background for manga, such as for advertisements materials, or illustrations for presentation materials.
Q. Are there any restrictions on the use of the products?
A. We do not set any specific restrictions on use other than prohibitions.
Please see the Terms of Use.
Q. Are there any restrictions on the period and number of products used?
A. Once the data is purchased, you can use it anytime and any number of times as you like.
If you are the purchaser, you can use it for multiple projects.
Q. I am unable to re-download a product I previously purchased. What should I do?
A. Product re-downloads are only available for one month after we send you the download URL.
Please be sure to keep your downloaded data secure.
If the re-download is not available within one month after the URL was sent, please contact us via our inquiry form.
Q. Am I allowed to share the purchased product with someone else?
A. The right to use the product applies only to the original purchaser.
You can share the product with assistants within the scope of the projects you create as the project leader.
The transfer or distribution of the product to any third parties or an unspecified number of people is strictly prohibited.
If you have any questions, please read the terms of use or contact us via email.
Q. Am I allowed to freely edit or use the data distributed free of charge?
A. The same terms of use apply to free products as to purchased products.
You can use the data free of charge for business purposes as well.

If your question is still not resolved, contact us by clicking the following button.

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